Web Seminars

• 12/10/2008 2:00PM ESTMinimizing the Return Burn
  According to the Reverse Logistics Executive Council, return rates average 6% overall and can reach as high as 30% for some product lines such as fashion apparel. And, the associated costs of returns can often reach as much as 10% of total operational expenses. Given the current economic downturn, it is more important than ever to find a way to handle returns more affordably. Please join us for a complimentary, live webinar as we discuss ways to avoid the cost of returns cutting into your bottom line.
  
  During this session, we will look at 5 ways to minimize the impact returns has on your business:
  
  
  • Managing online returns, store returns and return-to-vendor using one tool
  • Providing online customers a self-serve return process that starts the returns process before the products arrive back in your DC or store
  • Maintaining and enforcing return policies while providing a consistent experience to everyone involved in the returns process
  • Creating an advance exchange program for your customers
  • Managing your return-to-vendor process more efficiently
• 11/11/2008 2:00PM EST3 Hot Topics in Cross-Channel Order Management!
  Have you figured out how to Sell Anywhere, Fulfil Anywhere, and Return Anywhere to satisfy the demands of your cross-channel customers?
  
  Come learn about 3 new hot topics on how Order Management can help retailers improve satisfaction and offer customer s complete buying flexibility. During this 30-minute complimentary webinar, we will discuss how a multi-channel Order Management solution can improve customer satisfaction and provide you with 3 tools that are helping proven retail winners distance themselves from the competition and drive customer satisfaction.
• 10/22/2008 11:30AM ESTInventory Optimisation: A Perspective from the Boardroom
  Too often, supply chain solutions are viewed as operational enhancements and their true value to the enterprise as a whole is overlooked.
  
  In this outstanding Webcast from Supply Chain Digest and The Supply Chain Television Channel, you'll gain the perspective of a senior corporate executive who validates the value of supply chain to the all-important business leaders in the boardroom.
• 10/14/2008 2:00PM EST3 Hot Topics in Order Management for Consumer Goods Companies
  What would it mean if you could eliminate an entire step in your supply chain?
  
  Come learn about 3 new hot topics on how Distributed Order Management can help you not only reduce the time to deliver product to your customer but also reduce the overall cost in servicing your customer.Join us October 14th at 2:00 ET for this complimentary webinar where we will discuss how Distributed Order Management can help eliminate costs while improving customer satisfaction. During this 30-minute live event, we will take a look at 3 order management tools that are helping winners distance themselves from the competition.
• 9/25/2008 2:00PM ESTCross-Channel Planning: The Three Things You Should Ask Yourself.
  As cross-channel shopping becomes mainstream, and the web takes an ever increasing share of sales, organizations need to re-evaluate whether their current solutions are truly adequate for multi-channel planning. During this complimentary webinar, we will explore why each channel requires a different planning approach and why planning solutions need to not only support this level of differentiation, but also provide cross-channel visibility and inventory planning capabilities.
• 9/23/2008 1:00PM ESTFresh Delivery: A Supply Chain Success Story
  For nine years running, consumers have rated Papa John's No. 1 in customer satisfaction among all national pizza chains in the highly regarded American Customer Satisfaction Index (ACSI). With the tag line — "Better Ingredients. Better Pizza." — Papa John's supply chain efficiency is a critical component in keeping them ahead of the competition. In this webcast, Papa John's will discuss how the power of technology can be a strategic differentiator. You'll learn how this industry leader achieved supply chain visibility, inventory accuracy and significant efficiencies by implementing integrated solutions.
• 4/1/2008 2:00PM ESTRoadmap to Profitable Cross-Channel Allocation and Order Management
  Effective inventory allocation decisions requires two critical elements: broad visibility to data and an allocation solution with substantial functional scope.
  
  Visibility to data means access to orders across all channels and a complete view of network inventory, including what's in-transit from the vendor, contained in multiple DC's, and already deployed at the retail stores. A comprehensive allocation solution needs to balance the needs of all order channels in real time with all network inventory positions while maximizing customer service and retail profitability. Today, channel-centric order management applications fall short of these requirements. Instead, leading retailers are implementing Distributed Order Management systems in-lieu of or in conjunction with channel-centric order management.
  
  Hear how David's Bridal added these business capabilities and rationalized their IT footprint by implementing Distributed Order Management.
• 4/16/2008 2:00PM ESTImprove Inventory Position with Reverse Logistics

  With competition getting tougher and consumer dollars getting tighter, it's more important than ever to have the freshest merchandise available on your shelves. Despite the best efforts, sometimes you wind up with slow-moving merchandise. The last thing you want is to be stuck with poor-performing products taking up your valuable space. By expediting vendor claims or buybacks, you free up open-to-buy and improve your inventory position quickly and profitably so you can reinvest in the latest merchandise. Through efficient tools that automate the process, buyers are able to manage the entire returns process so that they get the merchandise off the floor faster and replace it with new, hot items. Join us for this LIVE webinar to learn how you can implement a vendor buyback process that will free up open-to-buy and improve your inventory position.

• 5/14/2008 2:00PM ESTFlow-Through Distribution
  Many businesses have adopted flow-through distribution to increase their ability to respond to changes in shipment and delivery schedules and keep inventory at a minimum. As a result, many retailers and wholesalers have increased productivity and flow-through volume at the warehouse level. But, they fail to achieve the full potential of the gains available to them because the warehouse isn't fully aware of the constantly changing network demand, in-bound supply and network-wide inventory strategies being orchestrated by other parts of the organization. Join us for this webinar as we walk through a real scenario so you can understand how Flow Management can maximize profitability and service levels.
• 6/25/2008 2:00PM EST Creating a Sustainable and Green Supply Chain

  We invite you to register for an important webcast on Creating a Sustainable and Green Supply Chain.

• Focusing on the Multi-Channel Customer
  According to a 2007 Retail Systems Research report, fractured planning processes top the list of business challenges affecting bottomline performance. This is not a new challenge but this has been compounded by the convergence of multiple channels. We know you struggle to get to "One version of the Truth" to stay profitable while meeting the needs of your multi-channel customers.

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