Distributed Order Management: Cross-Channel Order Management Software

Manhattan Associates’ Distributed Order Management software gives multi-channel retailers and consumer goods manufacturers with retail/direct operations the tools to manage, monitor and optimise cross-channel order management—from the time of order entry through funding sourcing, allocation, shipping and settlement. Regardless of whether an order originates online, in-store, through the call centre or catalogue, our Distributed Order Management system leverages Manhattan’s Supply Chain Process Platform to provide a global, real-time view of inventory, order status and location.

Based on a true order management infrastructure and advanced cross channel algorithms, Distributed Order Management allows you to cross channel your operation by serving all channels with real-time views of orders and inventory. Since all channels see the same up-to-date inventory information, you can:

• Leverage network-wide views of inventory to sell more at each point of customer engagement.
• Post capture, determine the optimal fulfilment location
• Optimise the fulfilment point selection process by simultaneously factoring inventory, transportation cost, labour, and service level
• Provide a purpose built “ship from store” sourcing algorithm to choose the ideal store to ship from
• Support order modifications/cancellations throughout the order lifecycle
• Allow customers to buy online, pick up in store
• Support the web storefront with call centre capabilities
• Provide access at any point in the supply chain for:
• Item search, line pricing and promotions management
• Native shipping and handling calculation engine
• Support for credit and gift card processing
• Full order financials support, including authorisation, fraud management, invoicing and settlement
• Balance demand against existing, in-transit and expected inventory
• Anticipate inventory shortages and delivery problems

Contact a Manhattan representative to find out more about how Distributed Order Management and the entire Order Lifecycle Management solution suite reduce inventory costs, route orders more efficiently and maximise order profitability.