Reverse Logistics Management: Enterprise Returns Management Software

Part of our visionary Order Lifecycle Management solution suite, Manhattan Associates’ Reverse Logistics Management software automates every step of the returns process for cross-channel returns. Built to address the complex return variables of a multi-channel retail environment, Reverse Logistics Management uses a dynamic rules engine to ensure that complex, personalised returns policies are applied accurately and consistently. Customers can conveniently return products through the channel of their choice while you maintain complete visibility and control of your retail inventory and costs.

Powered by our unique Supply Chain Process Platform, Reverse Lifecycle Management fully integrates with Distributed Order Management, Store Commerce Activation and Distributed Selling, and provides several critical capabilities:

For cross-channel returns, Reverse Logistics Management:

• Offers web self-service capabilities allowing customers to obtain an RMA and printing shipping documentation
• Enables in-store returns for products purchased on the web
• Automates dispositioning of returns wherever they’re received—in store or at the distribution centre
• Integrates with existing call centre and point-of-sale (POS) solutions

As an enterprise returns management solution, Reverse Logistics Management:

• Provides cross-functional collaboration within the enterprise across finance, store operations, merchandising, and supply chain
• Orchestrates and monitors the return to vendor/vendor buyback process by coordinating in store and in DC activity
• Frees up working capital/open-to-buy by moving the least productive items out of your network (stores and distribution centres)

Additional benefits of Reverse Logistics Management include:

• Streamlined, intuitive self-serve online workflow
• Opportunities for up-selling, sale protection and cross-promotion
• Improved efficiency of vendor buybacks, recalls and inventory re-allocation
• Automated manufacturer and extended warranties
• Better understanding of reasons for customer purchases/returns
• Vendor Buyback Module (consolidate returns into a single shipment)
• Automatic selection of optimal mode of transport for returns

Contact a Manhattan representative to learn how you can more effectively manage your cross-channel retail returns with Reverse Logistics Management.